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FAQ


1. WHAT IS A PREORDER?

Pre-Orders guarantee that you will receive the item. However, you are purchasing them while they're still in production. When you purchase a pre-order item, you are expecting the item to arrive in 2-4 weeks after purchasing.


2. INTERNATIONAL ORDERS

Please note that international shipping does NOT include tracking.  If you want trackable shipping, email the shop owner at [email protected] (trackable shipping is $10+ depending on area).  We are NOT responsible for items lost in the mail if you don't pay for tracking. We also can’t tell you when the pin will get there. It could take anywhere from 1 week to 1 month.


3. WHAT IS OUR GRADING SCALE?

Pin Quality Grading Scale was created by the shop owner of Faux Fox Studio (fauxfoxstudio.storenvy.com and @fauxfoxstudio on instragram). 

  • Collector's Grade: "Best for pin board collectors! Guaranteed free of air bubbles, stray paint/glitter specs, metal plating defects (excluding backs) and low-fill or gouged enamel."
  • Standard Grade: Meant to be worn! Free of major defects but *may* exhibit minor imperfections of the type mentioned above. Standard orders may be filled as collector's grade but are not guaranteed as such."
  • Seconds Grade: For Budget collectors. Multiple or major defects of the types mentioned above, or: peeling enamel, missing enamel, or other unexpected Problems."


4. WHAT IS THIS STORE'S RETURN POLICY? 

To ensure product quality, all items will be carefully examined before shipping. ALL SALES ARE FINAL.


5. WHERE CAN I FIND REVIEWS OF YOUR PRODUCTS? 

Reviews can be found on our Etsy store. Please visit Our Etsy Shop to view reviews.


6. HOW DO YOU MAKE YOUR PINS/  WHERE CAN I MAKE MY OWN?

  • All of the artwork is done by me. I use the programs Adobe Illustrator & Photoshop. You can download these  online through Adobe's website.
  • I’ve gotten many questions on how I learned to use these programs. I  learned through taking classes in both high school and college. However, there are many tutorials and guides online. A quick Google search can definitely tell you all you want to know!
  • If this is your first time making pins, I suggest going through an American based company.  They can help you out, give you suggestions, and even digitalize your artwork if you need help. A quick Google search of "custom enamel pins" will bring up several U.S. based companies. The benefit of using U.S. companies is that they can give you suggestions on what works and doesn't work and also draw your artwork if needed.
  • U.S. companies work as middlemen. They outsource their manufacturing. After going through them and understanding the process, you may want to seek a direct manufacturer.
  • No, I will not tell you who my current manufacturer is. Making pins is a learning process.
  • Remember: Google-sensei is you're friend!