1. WHAT IS A PREORDER?
Pre-Orders guarantee that you will receive the item. However, you are purchasing them while they're still in production. When you purchase a pre-order item, you are expecting the item to arrive in 2-4 weeks after purchasing.
2. INTERNATIONAL ORDERS
Please note that international shipping does NOT include tracking. If you want trackable shipping, email the shop owner at firstname.lastname@example.org (trackable shipping is $10+ depending on area). We are NOT responsible for items lost in the mail if you don't pay for tracking. We also can’t tell you when the pin will get there. It could take anywhere from 1 week to 1 month.
3. WHAT IS OUR GRADING SCALE?
Pin Quality Grading Scale was created by the shop owner of Faux Fox Studio (fauxfoxstudio.storenvy.com and @fauxfoxstudio on instragram).
- Collector's Grade: "Best for pin board collectors! Guaranteed free of air bubbles, stray paint/glitter specs, metal plating defects (excluding backs) and low-fill or gouged enamel."
- Standard Grade: Meant to be worn! Free of major defects but *may* exhibit minor imperfections of the type mentioned above. Standard orders may be filled as collector's grade but are not guaranteed as such."
- Seconds Grade: For Budget collectors. Multiple or major defects of the types mentioned above, or: peeling enamel, missing enamel, or other unexpected Problems."
4. WHAT IS THIS STORE'S RETURN POLICY?
To ensure product quality, all items will be carefully examined before shipping. ALL SALES ARE FINAL.
5. WHERE CAN I FIND REVIEWS OF YOUR PRODUCTS?
Reviews can be found on our Etsy store. Please visit Our Etsy Shop to view reviews.
6. HOW DO YOU MAKE YOUR PINS/ WHERE CAN I MAKE MY OWN?